Frequently Asked Questions
What services does Brown Owl Imaging offer?
We provide a wide range of media services, including corporate branding photography and video, event photography, promotional video production, training and tutorial videos, and pet photography. Whether you need polished visuals for your brand, coverage of an event, or promotional content, we’re here to help.
How do I book a session or project with you?
You can easily book a session by filling out the contact form on our website or by calling us directly. We’ll discuss your needs, preferred dates, and any other details to make sure we can bring your vision to life.
What areas do you serve?
We’re based in Washington County, OH and proudly serve the surrounding regions. We’re always open to discussing projects outside our immediate area. Just reach out, and we’ll do our best to accommodate!
How long does it take to receive my photos or videos?
Our turnaround times vary based on the project. For most photography sessions, you can expect to receive your images within 1–2 weeks. Video projects may take 2–4 weeks depending on complexity. We’ll provide an estimated timeline when you book.
Do you offer package deals or custom pricing?
Yes, we offer a variety of packages tailored to different needs, such as corporate branding sessions and holiday pet photo packages. We can also create custom pricing for unique projects. Contact us for a detailed quote based on your specific requirements.
Can I reschedule or cancel my session?
Absolutely. We understand that plans can change. If you need to reschedule, please notify us at least 48 hours in advance. For cancellations, our policy allows refunds based on the terms agreed upon when booking.
Do you provide digital files, prints, or both?
We offer both digital files and print options. Digital files are included in all our packages, and we also provide print options such as greeting cards, canvases, and albums. Let us know what you need, and we’ll tailor our delivery to suit.
Are you available for out-of-state or destination shoots?
Yes, we’re open to traveling for special projects. For destination shoots, we typically charge travel fees and will work with you to ensure all logistics are covered. Contact us to discuss your specific needs!
What equipment do you use?
We use high-quality cameras, lenses, lighting, and drones to capture the best visuals for each project. Our drone services provide unique aerial perspectives, especially valuable for large properties or events.
Do you offer commercial drone services?
Yes, we began as a drone photography company and continue to offer drone services for aerial photography and videography. However, we do not currently provide 360-degree services.
How do I access my completed photos or videos?
We provide an online gallery or download link where you can view and download your images or videos securely. For larger projects, we may offer a password-protected portal for easy access.
Can I get assistance with branding or marketing strategy?
Absolutely. Our corporate branding services include consultation on visual strategy, helping you create cohesive content that aligns with your brand’s goals. Let’s discuss how we can support your broader branding needs.